CONSULTATION
Free consultation guide
Consultation is optional and can run alongside registration. Requesting a consultation alone does not create a member account.
Membership and getting started guideSend preferred times
Choose 1–3 preferred times, your time zone and consultation language. Your message is optional. Sessions normally last 60 minutes. Signed-in users use their registered name and email.
Email-verification or request-received guidance appears.
You: verify your email if requested.
Check your email
If you are not signed in, follow the verification email to confirm. Links expire; use the latest message.
Your email and preferred times are confirmed as received. The appointment is not yet booked.
Team: check availability and assign a staff member.
Check your confirmed booking
The team confirms a time, staff member and joining instructions. If your times do not work, select a suitable alternative from the team’s proposal.
The confirmed time, time zone and joining instructions appear on screen and by email.
You: attend at the confirmed time.
Change or cancel
Open your consultation from My Page or the private link in your email. Use the change/cancel action, and check the new confirmation after a change.
The change or cancellation appears on screen. Registration can continue.
Team: coordinate a new time if necessary.