Membership registration guide
Membership and getting started guide
Start → information and documents → review → payment → final approval. Follow the instructions on My Page. Consultation is optional.
This is a public guide that anyone can view. Never share images of required documents, your member number, or the URL of your dedicated payment-guidance page. Always confirm your instructions in your registered email and My Page.
Choose how to register
Start with the Membership registration button or the personal instructions sent by our team. Consultation is optional.
The website’s Membership registration button or your invitation email.
What to do
- Self-registration: enter your name, email and language, then open the verification email.
- Invitation: open your own invitation link. Accepting it also verifies your email.
- Review the service, fees, visibility and terms, and set your password. You are not charged at this step.
- Already have an account? Sign in to continue.
My Page displays your current task.
You: follow the task on My Page.
Check spam if no email arrives. Ask the team to reissue an expired or cancelled invitation.
Enter and save your information
Private information for the team is separate from your member-facing profile.
Open the next task on My Page.
What to do
- Complete required fields. Use Save draft if you need to stop.
- Check and submit your questionnaire. The submission notification does not mean membership or payment is complete.
- Fill in the public profile shown next. Older screens may open it on a separate page.
- After reviewing and saving your profile, paid applicants continue to documents.
A save/submission confirmation or the next task appears.
You: continue with the outstanding tasks shown on My Page.
An error means the step is not complete. Correct the indicated fields and save. Optional interests can be added after joining.
Check your choices and visibility
Choose explicit settings rather than an ambiguous Yes/No switch.
The profile stage during registration or Edit profile on My Page.
What to do
- For same-gender visibility, choose Show or Do not show.
- The filled radio and Selected label mark your current choice. Answer marriage and de facto partnership preferences separately.
- Changed — not saved means you must still press the save button below the form.
- Reopen the screen after saving to check that your choices remain.
Saving succeeds and the reopened choices match.
You: continue with remaining tasks. Approval and other existing publication conditions still apply.
Same-gender visibility controls eligible members viewing your profile and requesting introductions. It does not publish your profile to the entire internet.
Paid: Submit all required review documents
Requirements are based on nationality. Korean nationals submit an identity document, profile photo, a detailed Korean marriage-relations certificate, resident-registration copy or extract, plus income evidence for male members and national-qualification evidence when applicable.
Start after confirming your public profile when the document button appears in My Page.
What to do
- For every document, use a bright image showing all corners, the official title, and your name; when an issue date is printed, make sure it is readable.
- Upload the reverse of your identity document when one exists and accurately declare whether national-qualification evidence applies. Japanese nationals also declare whether education evidence applies.
- Korean nationals may upload original Korean-language document images; English versions, translation, and notarization are unnecessary. They do not submit a Japanese single-status certificate, Japanese resident record, or education certificate.
Documents required for Japanese nationals
- Certificate of single status
Upload an image of a certificate issued within the past three months. - Identity document
Submit the side showing your photograph, name, and date of birth, plus the reverse side if there is one. - Resident record
Upload an image of a resident record issued within the past three months. - Proof of income (male members only)
Upload an image of a document that verifies your income, such as a withholding statement or tax certificate. - Proof of education (junior college graduates or higher)
Upload an image of a document that verifies your education, such as a graduation certificate. - National-qualification evidence (when applicable)
Upload an image of your national qualification registration certificate, professional license, or equivalent document. - Profile photo
Upload the primary profile photo for your member profile.
Documents required for Korean nationals
- Identity document
Submit the side showing your photograph, name, and date of birth, plus the reverse side if there is one. - Profile photo
Upload the primary profile photo for your member profile. - Proof of income (male members only)
Upload an image of a document that verifies your income, such as a withholding statement or tax certificate. - Certificate of Marriage Relations (Detailed) (혼인관계증명서(상세))
Upload an image of the original document issued in Korean. An English version, translation, and notarization are not required. - Certified Copy (or Extract) of Resident Registration (주민등록등(초)본)
Upload an image of the original document issued in Korean. An English version, translation, and notarization are not required. - National-qualification evidence (when applicable)
Upload an image of your national qualification registration certificate, professional license, or equivalent document.
Proof of income is required only for male members, and national-qualification evidence only when applicable. A Japanese single-status certificate, Japanese resident record, and education certificate are not required.
You may upload original Korean-language document images; an English version, translation, and notarization are not required.
Confirmation appears for the complete required set and each item moves to review.
You: follow the next task on My Page.
If upload fails, check the format, file size, and pixel count, and use a non-animated still image. Never attach required documents to ordinary email or chat.
Paid: Wait for review
Our support team reviews your questionnaire and every required document individually, usually within three business days.
Start when all required documents are submitted and My Page shows document review in progress.
What to do
- Do not repeatedly submit the same documents during review.
- If you receive a question or return notice, follow its instructions.
- Your plan, member number, and initial amount appear after approval.
An approval email arrives and My Page shows your plan and initial payment amount.
Team: review and confirm. You: wait unless a correction is requested.
If there is no update after three business days, check spam and contact your concierge with the status shown in My Page.
Paid: Make the initial payment
Confirm the plan, currency, and initial amount, then use the method provided for your country of residence.
Start after approval when My Page shows your plan, currency, and initial amount.
Payment instructions by country of residence
Confirm the advertised JPY amount, then use the dedicated page on our site sent to your registered email for card payment, or transfer to the Japanese bank account provided.
Payment is by credit card only. On the dedicated page on our site sent to your registered email, confirm the advertised KRW amount and final JPY charge, then use its button to proceed to AXES Payment. Do not make a bank transfer.
Confirm the advertised USD amount, then use the dedicated page on our site sent to your registered email for card payment, or transfer to the stated JPY account. Do not convert the amount yourself.
What to do
- For card payment, open the dedicated page on our site from your registered email, confirm the advertised amount, final JPY charge and terms, then use the page button to proceed to AXES Payment.
- Use a bank transfer only when a Japanese account is explicitly shown for an eligible non-Korean-resident payment, then submit a transfer report.
- Do not repeat a payment while it is processing or being confirmed.
You can confirm card-payment completion, or transfer-report receipt only for an eligible non-Korean resident. Do not pay again; wait for payment or receipt confirmation and the support team’s final approval of your registration details.
You: follow the next task on My Page.
If the amount or currency differs, or the dedicated payment page is missing or unavailable, do not pay and contact your concierge.
Important notes for each payment status
Do not start another card payment or bank transfer until the result is final.
Bank-transfer confirmation usually takes two to three business days after your report. Do not transfer the same amount again while confirmation is pending.
Do not submit the same payment repeatedly. Check the retry instructions in My Page and the email from the support team.
This concerns a monthly payment after registration. Do not restart initial registration; follow the instructions in My Page or the email from the support team.
Check My Page and your registered email and wait for the instructions. Do not send an amount you calculated yourself.
Paid: Wait for payment confirmation and final approval
Card results can take a short time to appear. For eligible non-Korean residents only, bank transfers are usually confirmed within two to three business days after the report. Even after payment or receipt is confirmed, full-member features are enabled only after the support team finishes its final review and approval of your registration details.
Start after completing card payment, or after an eligible non-Korean resident submits a transfer report.
What to do
- Return to My Page after closing the completion screen.
- Eligible non-Korean residents who used bank transfer should confirm the payment-under-review message.
- After a card failure, do not start another payment; ask your concierge to send the dedicated payment page again. Residents of South Korea must not switch to bank transfer.
After the support team’s final approval, a membership-complete email arrives and My Page changes to full-member features.
Team: review and confirm. You: wait unless a correction is requested.
If processing does not clear, do not pay again. Tell your concierge the payment time and message shown.
Paid: Full membership is active
After payment or receipt is confirmed, full-member features become available when the support team completes final approval.
Start when the completion email arrives and My Page displays your member number.
What to do
- Confirm your member number and next scheduled payment date.
- Use the member list and introduction-request features included in your plan.
- Contact the support team early if your details or payment method change.
My Page displays full-member features and your member number.
You: follow the next task on My Page.
If full-member features are still missing after the email, sign in again and contact your concierge if nothing changes.
Existing links and registration in progress
Existing invitations and saved information remain valid under their original conditions.
Your earlier email or My Page.
What to do
- Sign in with your existing account; do not register again.
- If offered, you can choose to switch to the simpler screen.
- For an existing TimeRex booking, keep using its original instructions. Cancelling consultation does not stop registration.
Continue from your saved information and current stage.
You: follow outstanding tasks on My Page.
Ask the team to reissue expired links or send resume instructions. Do not pay again if already paid.
Frequently asked questions
The questionnaire does not appear after the invitation.
Sign out and sign in again. If it still does not appear, tell your concierge your registered name and email address.
I cannot upload a required-document image.
Check the supported format, file size, and pixel count, and use a non-animated still image on a stable connection. Do not send document images directly by email or chat.
How long does review take?
Usually within three business days after submission. We will email you if anything needs confirmation.
I cannot use my dedicated payment page.
Do not repeat the payment from the same URL. Send the displayed message to your concierge and ask for fresh guidance. The emailed URL is a page on our site, not a fixed AXES Payment URL.
I cannot tell whether card payment succeeded.
Do not start another payment. Check My Page and your registered email, then contact your concierge if the result still does not appear.
What should I do after a bank transfer?
Eligible non-Korean residents who were shown bank-transfer instructions should submit the transfer report and confirm the payment-under-review message. Residents of South Korea cannot use bank transfer.